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Terms & Conditions

Booking and payments

Upon accepting a quote and date booked in our schedule, a 10% deposit may be required.

If Williams Floor Restoration purchase floorboards, replacement tiles or other materials on behalf of a client, these require full payment before commencement of the project.

Final payment is due upon completion of works unless prior arrangement is made.

Scheduled dates may be subject to unexpected change, due to unforeseen circumstances, including material shortage, adverse weather conditions or staff illness.

Payment can be made by bank transfer, cash, or cheque.

Sealing and Maintenance of wood floors

Three coats of seal and two coats of oil are standard, but additional coats are available.

Seal longevity is dependent on traffic conditions and maintenance carried out by the client.

We recommend maintaining your floor with professional maintenance products only.

Professional maintenance products and yearly maintenance programs are available through the office.

Seals are generally touch dry in 3 hours, oils in 14 hours. It is the client’s responsibility to avoid contact with seals during the curing time.

While we will aim for 100% perfection, hand-applied seals may not show complete uniformity. Recoating at the client’s request is chargeable.

Seals require 72 hours curing time and should be protected while curing.

Floors should not be covered, nor furniture replaced until the curing process is complete. We cannot be held liable for marking to floors after the job is complete.

Stone and tiled floors may take longer to dry, especially if they are very porous, therefor a further visit may be required to return and seal the floors once they have dried.

We recommend that after the floor has restored you attach pads to the feet of all furniture. This will prevent unnecessary scratching and will increase the life of the floor.

It is not the responsibility Williams Floor Restoration to protect floors after completion of the job.

A maintenance sheet with guidance of how to care for your floors is supplied with every restoration project.

It is the client’s responsibility to ensure rooms are completely empty of furniture and other tradespeople at the start of the work. Curtains should be taken down or tied back where possible and wires should be taped up so that they do not touch the floor.

If rooms are not left empty, while every effort is made to be careful, Williams Floor Services cannot be held liable for any damage that occurs during the removal of furniture.

We recommend that floors are completed as the final part of the project.

Our sanding process is reported to be 98% dust-free. Small amounts of dust are produced, and this may be further affected if a large amount of hand sanding or repairs are necessary.

Although due care and diligence will be exercised due to the nature of the machinery used skirting boards may be liable to marking. Williams Floor Restoration cannot be held responsible for unavoidable marking nor the costs of redecoration.

Hours of Work

Where possible hours of work will be 8:30am–4.30pm, Monday to Friday however due to the nature of the sealing process staff may have to return the following day to add the final coat If a client requires a refurbishment project to be conducted overnight, there will be an unsociable hours premium, which will have to be discussed and agreed with before the commencement of the activity.

Gap Filling

Due to the natural movement of wood, the filling cannot be guaranteed and can fail at any time.

Repairs

Repairs will be made as necessary to make good the floor surface unless otherwise instructed by the client.

Substructure repairs will only be made after consultation with the client. If repairs are required, an estimate will be supplied to the client, and the cost of the said repairs will be over and above the initial estimate submitted.

Supply of reclaimed timber as per market availability.

Reclaimed timber cannot be guaranteed to be the same colour as existing timber. TLC’s FLOOR

Staining wood floors

All colour samples are representative and may vary due to individual conditions.

Williams Floor sanding will test patch the colours on your floor, once the colour has been agreed, verbally or otherwise, any subsequent changes will be chargeable at full job rate.

It is the client’s responsibility to check the suitability of colour at the time of application.

Due to the nature of the application technique, skirting may be marked during staining Williams Floor

Restoration cannot be held liable for markings on skirting boards.

Complete uniformity is not possible when hand staining and finishing a floor, although every effort is made to achieve the best possible result

Electrical Supply

Sanding machinery requires 240v in ready supply. It is the client’s responsibility to ensure their power supply is fit for purpose.